GERENAZ, H.; YETGIN, D. Online Customer Reviews for SPA Hotels: The Case of Tripadvisor. Journal of Business Research - Turk, [S. l.], v. 13, n. 3, p. 2800–2818, 2021. DOI: 10.20491/isarder.2021.1291. Disponível em: https://isarder.org/index.php/isarder/article/view/1546. Acesso em: 12 nov. 2026.