YILDIRIR, S. C. Variability of Competitive Factors in Air Transportation and Improving Customer Satisfaction with Service Innovation: A New "Mile + Time Score" Application. Journal of Business Research - Turk, [S. l.], v. 7, n. 1, p. 340–359, 2021. Disponível em: https://isarder.org/index.php/isarder/article/view/225. Acesso em: 18 jul. 2024.