ESEN, O. Front Office Employees Against Customer Misbehavior in Hospitality Businesses. İşletme Araştırmaları Dergisi, [S. l.], v. 17, n. 3, p. 2510–2525, 2025. DOI: 10.20491/isarder.2025.2109. Disponível em: https://isarder.org/index.php/isarder/article/view/2433. Acesso em: 6 eki. 2025.