ARSLAN, Y.; YILDIRIM, E. A Comparison to National and Local Retailers With Respect to Service Quality Dimensions. İşletme Araştırmaları Dergisi, [S. l.], v. 8, n. 4, p. 132–139, 2021. Disponível em: https://isarder.org/index.php/isarder/article/view/348. Acesso em: 12 tem. 2025.