YANAR GÜRCE, M.; TOSUN, P. Consumer Complaints About Shipment Services: A Content Analysis. Journal of Business Research - Turk, [S. l.], v. 9, n. 3, p. 177–196, 2021. Disponível em: https://isarder.org/index.php/isarder/article/view/434. Acesso em: 17 jul. 2024.