MUTLU, S.; ERMEÇ SERTOĞLU, A. The Comparison of Service Quality Expectations of Low Cost Carriers’ and Full Service Carriers’ Customers. Journal of Business Research - Turk, [S. l.], v. 10, n. 1, p. 528–550, 2021. Disponível em: https://isarder.org/index.php/isarder/article/view/533. Acesso em: 17 jul. 2024.