KANGAL, A. Identifying the Dominant Perspective on Customer Relationship Management in the Last Decade 2000 – 2010. İşletme Araştırmaları Dergisi, [S. l.], v. 4, n. 4, p. 45–61, 2021. Disponível em: https://isarder.org/index.php/isarder/article/view/88. Acesso em: 18 tem. 2024.