GÜLER, H. N.; MARŞAP, A. (Analysis of Complaints in Turkish Banking Sector With Content Analysis). Journal of Business Research - Turk, [S. l.], v. 11, n. 3, p. 2004–2015, 2021. Disponível em: https://isarder.org/index.php/isarder/article/view/883. Acesso em: 17 jul. 2024.