Yurdakul, M. and Ak, Y. (2022) “The Impact of Social Media on Customer Complaint Management: A Research in Private Health Institutions”, Journal of Business Research - Turk, 14(2), pp. 1669–1686. Available at: https://isarder.org/index.php/isarder/article/view/1730 (Accessed: 17 July 2024).