Taşkın, D., and Çağatan Taşkın. “The Measurement of the Influence of Customer Expectations’ Dimensions on Customer Satisfaction in Call Center Services With PLS-Sem”. Journal of Business Research - Turk, vol. 10, no. 1, June 2021, pp. 465-81, https://isarder.org/index.php/isarder/article/view/530.