Altın, Sena, and Mehmet Baş. “(The Differentiation of Service Expectations in the Context of General Marketing: A Research on the Hospitality Sector)”. Journal of Business Research - Turk 12, no. 4 (June 13, 2021): 4380–4395. Accessed July 17, 2024. https://isarder.org/index.php/isarder/article/view/1290.