SAYGIN, Esat, Metehan TOLON, Sabit UYGUN, and Şahan SÖKMENSÜER. “A Study on the Effect of Total Quality Management on Internal Customer Satisfaction Within the Framework of Internal Marketing Theory”. Journal of Business Research - Turk 17, no. 2 (July 1, 2025): 1833–1853. Accessed November 15, 2026. https://isarder.org/index.php/isarder/article/view/2386.