Wıjaya, Tony. “A Qualitative Study of Indonesian Telecommunication Company Service Representatives Role Conflict”. İşletme Araştırmaları Dergisi 10, no. 2 (Haziran 13, 2021): 423–434. Erişim Temmuz 17, 2024. https://isarder.org/index.php/isarder/article/view/590.