Kangal, Ayca. “Identifying the Dominant Perspective on Customer Relationship Management in the Last Decade 2000 – 2010”. İşletme Araştırmaları Dergisi 4, no. 4 (Haziran 13, 2021): 45–61. Erişim Aralık 23, 2024. https://isarder.org/index.php/isarder/article/view/88.