An Investigation of the Effects of Workrelated- Stress and Organizational Commitment on Organizational Citizenship Behavior: A Research on Banking Industry

Abstract

With increasing competition conditions and the acceleration of globalization, organizations’ new management approach now support employees in the direction of attaining the objectives of the organization to have more effective behaviors. However, employees in the business world are under the constant influence of factors that will affect their current working conditions negatively. In this context, job stress continues to influence today's organizational structure significantly. In this context, organizational commitment and organizational citizenship behavior in the literature emerges as the most coveted concept in the business world. The employees that have organizational commitment and organizational citizenship behavior may lead to the creation of more efficient work environment. In this study, the relationship between organizational commitment, job stress, and organizational citizenship behavior is investigated in banking sector. As a result, it has been found that, bank employees' organizational commitment and organizational citizenship behavior affect courtesy, altruism, civic virtue, conscientiousness and sportsmenship, positively. On the other hand, bank employees’ organizational citizenship behavior with work stress has a negative effect on courtesy and consciousness.