The Effect of Emotional Intelligence and Narcissism Levels of Hotel Employees on Job Performance

Abstract

Purpose - The aim of this study is to examine the effects of hotel employees' emotional intelligence and levels of narcissism on their job performance.
Design/methodology/approach – This research was designed using the relational survey model, one of the quantitative research methods. The study population consists of hotel employees working in various regions of Antalya. Data were collected through a questionnaire administered to 476 hotel employees selected via non-probability convenience sampling.
Findings - According to the findings of the study, a moderate, positive, and statistically significant relationship was identified between hotel employees’ emotional intelligence and job performance, whereas a weak yet significant positive correlation was found between narcissism and job performance. Furthermore, emotional intelligence and narcissism were also found to be moderately and positively correlated. The results of the regression analysis revealed that both emotional intelligence and narcissism levels of hotel employees have a significant and substantial impact on their job performance.
Discussion – This study investigates the impact of emotional intelligence and narcissistic traits of hotel employees on their job performance. The findings offer valuable insights for hotel businesses, particularly in areas such as employee selection, leadership approaches, and motivation strategies. However, the sector-specific focus of the research limits the generalizability of the findings to other industries. It is therefore recommended that future studies explore these relationships across different sectors and cultural contexts.