The Mediating Role of Resilience in the Relationship Between Job Stress and Perception of Happiness Among Medical Secretaries

Abstract

Purpose – The primary aim of this study is to examine the relationships between job stress, perceived happiness, and psychological resilience among medical secretaries. Additionally, the study seeks to determine the mediating role of psychological resilience in the relationship between job stress and perceived happiness, given that job stress has a negative impact on well-being.
Design/methodology/approach – The study population consists of medical secretaries working in public and private healthcare institutions across Turkey. A total of 375 healthcare personnel who voluntarily agreed to participate in the study were included. Data were collected through convenience and snowball sampling methods using the Google Forms digital platform. The data were analysed using IBM SPSS 21.0 and AMOS 23.0 software.
Results – The analyses revealed that job stress has a significant and negative impact on perceived happiness and psychological resilience. On the other hand, psychological resilience was found to have a significant and positive effect on perceived happiness. Furthermore, psychological resilience was found to partially mediate the effect of job stress on perceived happiness.
Discussion – The relationships between the variables align with the Transactional Stress Theory. Moreover, psychological resilience plays a mitigating role in the negative effects of job stress on the perceived happiness of medical secretaries, even though it does not completely eliminate these effects. When evaluated in the context of the medical secretary profession, psychological resilience can be considered a critical factor in enhancing the perception of happiness.