The Impact of Burnout Level of Employees on Intention to Leave: A Research on the Hotels in Hatay

Abstract

The purpose of this study is to determine the impact of burnout level of employees on intention to leave in three, four, five-star and boutique hotels in Hatay. The scales developed previously were used to measure the independent variable; emotional exhaustion, personal accomplishment, depersonalization and the dependent variable; intention to leave. In this study, judgmental sampling method was used and the employees in three, four, five star and boutique hotels in Hatay were included in the field research. The result of this studying dedicated that employees had lower levels of burnout. The results also showed that sub-dimensions of burnout, emotional exhaustion, depersonalization and personal accomplishment significantly associated with intention to leave. The results also showed that intention to leave increased when emotional exhaustion and depersonalization increased, but reduced when personal accomplishment increased. Consequently, this study pointed out that the burnout level of employees had an effect on intention to leave.