A Qualitative Research On Human Resource Practices At Turkish Banking Sector

Abstract

Placing employees to the right job, training these employees according to organizational needs and assessing their performance has gained utmost importance for increasing the effectiveness and efficiency of the organizations. The aim of this study is to make qualitative analysis of human resource practices at banking industry by examining the annual reports and official web sites of state, private and foreign capital banks in regards to staffing, training, performance appraisal and rewarding. Findings suggest that banks generally use interview technique when making selection among experienced candidates, whereas they use ability and achievements tests as a screening method and then based on the scores, they conduct interviews and make selection among unexperienced candidates. Most banks offer job-related trainings as well as trainings based on self-development. Those trainings are conducted mostly through the web site and training centers, so called banking academy and schools. Performans appraisals are conducted either once or twice a year and goal achievements and competencies are used as assessment criteria. Performance, tenure and budget-related factors are found to be taken into account in payment decisions. The study shows that banks have similar human resource practices and these practices are compatible with high performance work systems..