Measurement of Performance Signal in Service Operations: Cappadocia Region Example

Abstract

Today, performance analysis of companies operating under intense competition conditions is very important. Performance analyzes are usually carried out periodically, and in some cases performance analysis can be performed depending on performance perception. The main purpose of working in this context is to measure performance perceptions of hotel and restaurant businesses. The study, which operates in Turkey's Cappadocia region as a busy tourist hotel which is built on and senior employees in the restaurant business. Participants were directed to expressing perceptions of innovation, continuity, and flexibility that affect performance. The "t" test and the ANOVA test were used to analyze the answers. According to the results of the analysis, it was determined that there is a difference in the perception of the management performance according to the demographic characteristics of the managers operating in the accommodation and catering businesses.