A Field Research on The Investigation of The Relationship Between The Social Anxiety Levels and Organizational Commitment of The Cabin Personnel in the Civil Aviation Sector

Abstract

The aim of the study is to determine whether the levels of social anxiety of cabin personnel employed in the aviation sector on organizational commitment. In the study, an applied research was carried out on the 130 cabin personnel working in the leading enterprises of the aviation sector and the collected data were analyzed by the questionnaire form. The demographic factors of the cabin staff in the research group were observed. While there was no statistically significant difference in social anxiety in terms of gender and education, there was statistically significant difference in social anxiety in terms of marital status, duration of study, age and duty. As a result of the study, it was detected that the level of social anxiety of cabin personnel is low and organizational commitment of cabin personnel is high. It has been found that the social anxiety has a negative effect on the subordinate dimensions of emotional and organizational commitment.