Emotional Labour does Affect the Self-Esteem and Life Satisfaction?

Abstract

The emotions and feelings of employees began to have a commercial quality with internal behaviors such as emotional labor entering work life. Due to the increasing importance of the service industry in today’s world, employees are obliged to be in close contact with service receivers, which transform the emotions of employees into organizational outputs. In the field of education, where emotional labor is intensely experienced, educators began to express their emotions according to certain rules as part of their job. In the present study, the effects of emotional labor on organizational and individual processes were tested. Accordingly, it was examined whether emotional labor behaviors affected life satisfaction (the individual level) and organization-based self-esteem (the organizational level). A research model and study hypotheses were composed to test the aforesaid relationships. Study hypotheses were tested using data obtained from 231 educators who were currently employed in the educations sector. Data were evaluated using correlation and regression analyses. Results of the study indicated that self-esteem and life satisfaction decreased as emotional labor increased.