(The Effects of Personal Characteristics of Employees in Accommodation Business on Job Satisfaction Levels And Five Factor Personal Characteristics)

Abstract

Purpose - This study aims to determine the personality structures of the employees of the accomodation enterprises located in the TRA2( Igdır, Kars, Ağrı, Ardahan) region and to determine whether there is relationship between personality and jop satisfaction. Design/methodology/approach - AMOS 22 and SPSS 15.0 have been used for data analysis. Demographic information of the participants as frequency and percentage table; factor averages and standard deviations in descriptive analysis table the relationship between the scales are presented using the path analysis. Findings - According to the descriptive analysis results; openness to development, responsibility, extroversion and neuroticism (emotional imbalance) personality dimensions scores are moderate; The compatibility personality trait dimension score is medium-high. According to the results of the research; openness to development personality trait had a positive effect on job satisfaction and neuroticism (emotional imbalance) personality trait had a negative effect on job satisfaction. The increase in personality trait scores leads to an increase in job satisfaction scores. Job satisfaction scores decrease as neuroticism (emotional imbalance) scores increase. Self-discipline, extraversion and compliance dimensions haven’t a significant effect on jop satisfaction. Discussion-Determining the personality characteristics of business employees providing accommodation services, working in places appropriate to personality characteristics, is vital for customer satisfaction and continuity of businesses. In this study, it has senen that personality traits affect job satisfaction levels of business employees providing accommodation services. It is recommended that the accommodation employees are formed by individuals who have a desire to serve, who like to serve customers, and who like do their job.