(Investigation of the Leadership Concept to Excellence Model: Karabuk State Hospital Example)

Abstract

Purpose – The aim of this study is to find out the link between EFQM sub-dimensions of leadership concept and reveal which dimension is important for leadership. Design/methodology/approach – Unlike structure level, maturity or sector levels, management sciences clearly reveal the reasons why each institution can achieve success and create a management system that suits its own structure. It also contributes to the improvement of different proposals and approaches in order to find results for these reasons. These systems deal with a part of the management with different dimensions and form the framework of the dimension with the special standards it deems appropriate to be done to these parts. However, management, which has many dimensions, differs according to the job itself and the institutions or businesses that make it work. Therefore, there is a need for an easily applicable tool in order to question the management perspectives of enterprises and organizations in different scales and also in different sectors. In this case, the EFQM Excellence Model emerges as an easy tool to meet this need. In this context, EFQM should be investigated within the concept of leadership and it is important that the sub-dimensions associate with leadership. The research was applied to 267 people working in Karabük State Hospital by questionnaire method. The questionnaire of 158 people was interpreted by structural equation analysis. Findings – According to the findings, all correlation coefficients between the dimensions were found to be statistically significant, positive and high. According to the findings, all correlation coefficients between the dimensions were found to be statistically significant, positive and high. According to these results, it can be interpreted that perception improvement to be realized in any of the leadership dimensions will be reflected to other dimensions as positive and high rate perception improvement. Discussion – It can be said that when the dimension is examined, the results of the improvement of the management system of the institution are continuously improved. Management applies an open and honest communication approach with employees. ’’Management applies an open and honest communication approach with employees. ’’ It is seen that his statement has the greatest impact on leadership within the dimension. It can be said that when the dimension of developing and continuously improving the management system of the institution is examined and the dimension of improving the management system of the institution is similar to the dimension a. ’’ Management is open to constructive criticism. ’’ and ’’ Management considers suppliers as long-term partners. ’’ While his statements have lower effects than other statements ‘’ He takes into consideration the internal and external effects and reflections of these decisions when making decisions. ’’ is the most effective expression of this dimension. When the dimension of developing the culture of excellence of the staff is examined, it is seen that the effects of the expressions are almost the same level. ’’ Management supports employees in achieving their goals. ’’ Expression dimension was found to be the most effective expression. In the dimension of defining and leading organizational change, there are expressions that have similar effects similar to other dimensions. ‘’ It correctly perceives internal and external factors that trigger change in the organization.’’ expression is seen as the expression with the highest effect of the dimension.