The Mediating Role of Employee Energy in the Impact of Perceived Organizational Support on Creative Behaviors: An Application in Hotel Businesses

Özet

Purpose- The aim of this research is to determine the impact of perceived organizational support on creative behaviors and the mediating role of employee energy in this relationship in hospitality businesses. In addition, determining the impact of organizational support on creative behaviors and employee energy and the impact of employee energy on creative behaviors constitute the sub-objectives of the study. Design/methodology/approach- In the research where quantitative research methods were adopted, field research was conducted with employees of five-star hotels operating in Mersin. In the study, a total of 362 questionnaires were collected using the questionnaire technique and the convenience sampling method. Collected data were analyzed by structural equation modeling using appropriate analysis programs. Findings- Analysis revealed a strong positive relationship among perceived organizational support, creative behavior, and employee energy. Research has shown that perceived organizational support has a positive impact on employees' creative behaviour and energy. In addition, it was concluded that employee energy positively affects creative behaviors. Finally, employee energy was found to be a key mediating variable that determined the impact of perceptions of organizational support on creative behaviors. Discussion- The research is among limited studies that examine the mediating role of employee energy in the relationship between perceived organizational support and creative behaviors in the context of hospitality businesses. Handled within the framework of the social change theory, this study discusses similar and different aspects in terms of theoretical and practical contributions and makes some suggestions for researchers and industry.