(The Effect of Perceived Organizational Climate on Organizational Citizenship Behavior: A Research on Hotel Employees)

Abstract

Purpose – The purpose of this research is to determine the effect of employees perception of organizational climate on their organizational citizenship behavior. Design/methodology/approach – The research is a quantitative research and the data were obtained by applying a questionnaire to 412 employees working in five-star hotel establishments in Antalya Belek region.The survey consists of organizational climate scale, organizational citizenship behavior scale and demographic information.The obtained data were tested with correlation and regression analysis. Results – As a result of the analysis, it has been determined that perceived organizational climate has a significant effect on organizational citizenship behavior.According to this, it has been revealed that 38.4% of the changes in the organizational citizenship behaviors of the employees were caused by the organizational climate and the organizational climate mostly gave direction the conscientiousness behavior of the employees. Discussion – This research, in which the organizational climate perceived by employees has a significant effect on organizational citizenship behavior, is consistent with previous researches in the relevant literature.Additionally, the aforementioned effect can be explained by Rensis Likert's management systems and McGregor's X-Y theories.The result that the positive organizational climate perceived by the employees increases the organizational citizenship behavior positively reveals the necessity for hotel managers to create a positive organizational climate to increase efficiency.