The Mediating Role of Job Stress on The Effect of Mobbing on Burnout: An Analysis of Social Security Organization Employees in The District of Ankara

Abstract

In this study, due to the influence of Mobbing (MO) on Burnout (BU), the mediating role of Job Stress (JS) on employees is examined. Hence, 826 employees of public and private institutions in Ankara were included in the sample. The data obtained by a questionnaire that prepared by Leymann (1996)’s MO scale, and Maslach (1981)'s BU scale and Haynes (1996)'s JS scale. Data was evaluated by using One-Way ANOVA, correlation, regression, and multiple regression SPSS. As can be seen from the results of research, applied and perceived MO has a significant impact on employees' JS’s levels and becomes effective in the creation of JS. On the other hand, BU syndrome were seen as a consequence of the resulting JS. These conditions affect each other and existence of one within the organizational structure, results in the emergence of the other two. Therefore, management of organization, all levels of managers, and employees as individuals should be aware of these psychological states and conduct studies aimed for its prevention.In this research, meaningful relationships have been identified in the mediating role of JS at the impact of MO on BU. On the other hand in terms of demographic variables, significant variations were found in the levels of MO, BU, and JS.