(Role of Emotional Intelligence at Overcoming the Role Stress)

Abstract

Purpose – The importance of human resources gains attention much more in today’s competitive conditions. Succesful organizations on the one hand try to hire well qualified employees, on the other hand developing strategic approaches to keep such employees within the organizations. The main purpose of this study, testing the moderating role of emotional intelligence on the effect of role ambiguity and role conflict on the intention to quit. Design/methodology/approach – With this purpose a survey was applied with the participations of 369 police officers from Tokat Police Directorate which is being considered appropriate for research variables. Findings – With the analysis of the collected data, it has been found that role ambiguity and role conflict have effects on intention to quit. Besides that, emotional intelligence has no significant effect on the effects of role ambiguity and role conflict on intention to quit. Discussion – Findings are consistent with the many researches which investigate the effects of role ambiguity and role conflict on intention to leave (Bedeian & Armenakis, 1981: 421; Glissmeyer et al., 2007: 465; Lambert & Hogan, 2009: 96; Çekmecelioğlu & Günsel, 2011: 39). Role ambiguity is found more effective on intention to leave than role conflict.