(The Effect of Emotional Burnout on Emotional Commitment)

Abstract

Purpose – The main purpose of the study is to determine the current situation by measuring the levels of emotional burnout and emotional commitment of independent financial advisors working in Ankara. Design/methodology/approach – In the survey, Maslach's burnout scale and Allen and Meyer's organizational commitment scale were used. In the study, the sub-dimension of burnout, emotionality and sub-dimension of organizational commitment, were compared. The analysis was started with 247 questionnaires which were distributed to free financial advisers working in Ankara and the findings were evaluated with SPSS 23 program. The effect of burnout on organizational commitment was determined by correlation analysis and regression analysis. Findings – The findings strongly support the conceptual framework mentioned at the beginning of the study. Accordingly, emotional burnout affects emotional commitment negatively and significantly. A negative relationship was found between these two dimensions. Accordingly, it was found that emotional burnout decreased as emotional burnout increased. Discussion – When burnout is reduced or terminated, a negative cause that reduces organizational commitment will also be reduced or exhausted. Thus, employees' attachment to the organization will be increased. Therefore, individuals, organizations and states have duties and responsibilities in the fight against burnout.