(The Relationship Between Organizational Cynicism Perception and Work Performance of Hotel Staff; A Research in Kars Province)

Abstract

Purpose – Employers employed in hotels located in Kars City Center constitute the universe of the study. The main purpose of the study is to determine the relationship between organizational cynicism and job performance of hotel employees. Design/methodology/approach – The questionnaire consists of demographic variables, the Organizational Cynicism Scale adapted to Turkish by Karacaoğlu and İnce (2012) and the Business Performance Scale prepared by Avunduk (2016). The questionnaire was applied to hotel employees in the research universe in the form of a simple random sample. From the 153-person universe, 138 people were surveyed and 126 questionnaires were evaluated and data were obtained. The data were analyzed with SPSS and AMOS programs and findings were obtained. Findings – Young employees are considered to be more cynical as a result of being ambitious and wanting to have a position quickly. There was a significant difference between organizational cynicism and education, especially at associate degree level. Discussion – As a result of the literature review, it is estimated that there will be a negative and significant relationship between organizational cynicism and work performance. In the study, it was found that there was no significant relationship between work performance and organizational cynicism, cognitive dimension and emotional dimension, but only a low negative and significant relationship between behavioral subdimension and work performance. It is considered that this situation occurs as a result of the fact that more sincere relations emerge as a result of the low number of employees in the hotels where the application is made.