The Effect of Managers’ Ethical Behavior on Boundary Spanning Role Employees’ Motivation and Job Satisfaction: A Research in Adana

Abstract

Like manufacturing companies, hotels implement several strategies in order to satisfy consumers’ needs and wants. These strategies play critical roles in the context of unique characteristics of hotel services and interaction between boundary spanning role employee and consumer, when they are examined from the service firms’ perspectives. Having outlined this basic information, managerial ethical behaviors are assumed to depict relationships with frontline employees’ motivation and job satisfaction. In light of the aforementioned information, this study aims to make boundary spanning role employees assess the managerial ethical behaviors. Therefore, Managerial Ethical Behavior and Job Satisfaction Survey was conducted with 836 frontline employees in four and five star hotels in Adana. The reliability and validity dimensions of the scale were taken into consideration so as to be capable of obtaining reasonable results and making contribution to the related literature. Frequency tests and means were employed, and regression analysis was used to investigate the effect of managerial ethical behavior on employees’ motivation and job satisfaction. Managerial ethical behavior has positive effects on both employees' motivation and their job satisfaction. And as expected, employees motivation has positive and moderate effect on their job satisfaction in the subject 4 and 5 Star hotel companies.