The Effects of Technology Usabilitiy and Individual Technology Readiness on Utilization of Electronic Document Management System (EDMS): A Research on Employee of University Hospital

Abstract

Electronic Document Management System (EDMS) is software which is utilized for writing, sending and storing, briefly managing the processes and operations of the corporations and institutions. In this empirical research, the statistical differences are investigated between users’ concerns about usability of mentioned technology, users’ technological readiness levels and users’ utilization status of EDMS. The research sample is formed by 189 administrative staff of a university hospital in Ankara. According to findings, significant statistical differences are found between some dimensions of technology usability (usability effectiveness, learnability, helpfulness satisfaction), some dimensions of technology readiness (discomfort and insecurity) and the utilization status (user, nonuser) of EDMS.