The Impact of Personality Traits on Conflict Management Methods

Abstract

It is widely accepted that the personality traits influence the occurrence of conflicts and that the managers have important responsibilities to deal with these conflicts. The subject of this work is to find the relationship between the personal traits of the managers and the conflict management methods that they use. Within this context, a survey was conducted on A group travel agencies and three, four and five star hotels operating in the seven regions of Turkey. Reliability and validity of the scale used to measure the opinions of the 1098 managers has been analyzed and correlation and regression analysis have been conducted. The findings suggest that the managers with dominant, revengeful and cold personal traits employ the management method of domination, that the introvert managers and the managers that can be exploited use the avoidance method and that the altruistic and the extrovert managers employ the accomodation method of conflict management.