The Impacts Of Perceived Organizational Support And Job-Related Affective Well-Being On Counterproductive Work Behavior: A Study In Service Sector

Abstract

This study examines whether perceived organizational support and job-related affective well-being in the service sector impact counterproductive work behaviors exhibited by employees. Multivariate statistical methods such as descriptive statistics and structural equation modeling were used to analyze the questionnaire responses. The findings of this study reveal that perceived organizational support impacts job- related affective well-being. Accordingly, while a positive impact exists between perceived organizational support and positive emotions, a negative impact exists between perceived organizational support and negative emotions. In addition, perceived organizational support partially impacts counterproductive work behaviors of employees such as theft of organizational property, withdrawal behavior, and abuse. Using employee emotions as a mediating variable as per the Job-related Affective Wellbeing Scale, we found that positive emotions do not impact employee theft, withdrawal behavior, and abuse, whereas negative emotions positively and significantly impact these behaviors. Furthermore, negative emotions play a mediating role in the relationship between perceived organizational support and counterproductive work behaviors.