(The Effects of Logo Changes on Brand Loyalty: A Research Converse and Fanta Brands in Turkey)

Abstract

Purpose – The branding activities is seen as the most important factor that differentiates businesses in today's competitive environment. The logo, which is the visible element of the brand, is also very important in terms of the preference and permanentness of the brand. In the process, many businesses want to reinforce their positions by making logo changes; however, positive and negative reactions can be recieved about these changes. Within the scope of this study, the effects of changing logos of Converse and Fanta brands on university students are tried to be revealed. Design/methodology/approach – This research was based on senior students of the department of business administration at Ankara Hacı Bayram Veli University. The population of the research is 482 students of the last year of the department of business administration and survey method was used as data collection method. The questionnaire included scales consisting of questions about brand loyalty, purchase intention and logo change. Data collected by easy sampling method were analyzed in SPSS program to explain the hypotheses. Frequency, t-test, simple regression and correlation analysis were used in the study. Findings – According to the results of the research, there was a statistically significant difference between Converse brand before and after the logo change in terms of attitudes towards the brand and purchase intention, but no statistically significant result was found in terms of logo change and brand loyalty. In the Fanta brand, there was a statistically significant difference in attitude towards the brand, but no significant difference was found in terms of intention to purchase. In this respect, it was concluded that exchange of logo affects loyalty to the brand. Discussion – Changing is a very important phenomenon and concept for businesses in every field. In particular, enterprises that are unable to recognize and anticipate social change and transformation face difficulties in terms of competitive advantage. Logo change is also an important decision at this point therefore, when making decisions about logo changes, companies have to pay attention to the extent to which their target audience will affect their purchase intentions and brand loyalty.